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Paid Support
Everyone who uses Sava can get free online support. For those organizations with greater support needs, we offer support licenses for Sava, providing you with direct access to the knowlegeable, professional team behind Sava CMS.
Sava Support Licenses
| Premium Support | Standard Support | Online Support Only | |
|---|---|---|---|
| Online Support, including Forums, Documentation, Bug Tracking | Yes | Yes | Yes |
| Updates, Upgrades | Yes - Priority notification | Yes - Priority notification | Yes, but from SVN repository |
| Priority Bug Fixes | Yes | Yes | No |
| Email Support (business hours) | Yes | Yes | No |
| Phone Support (business hours) | Yes | Yes | No |
| Support Incidents* | 50 per year | 20 per year | none |
| Pricing | $7,500 | $4,000 | n/a |
* Up to 1 hour support time per incident:
Contact us about a support plan
Per-incident Support
If you're not sure you need a full Support License, you can purchase direct support from our team on a per-incident basis.
- 1 incident for $300
- 2 incidents for $500